AEC 365 Frequently Asked Questions
(FAQ)

Only one account is permitted per mobile number. Attempting to create multiple accounts with the same number may result in both accounts being suspended and any balance forfeited. Please play fair.

You can update your name, email, and password from the Profile section after logging in. To change your mobile number or date of birth, please contact support — identity verification will be required.

On the login page Click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Use it to set a new password within 2 minutes.

If your account has been suspended, email support@aec365.online right away. You'll be informed of the reason, and if it's resolvable, your account will be reinstated promptly. Suspensions due to rule violations follow a separate appeal process.

The following payment methods are supported on AEC 365:

• Mobile Banking: Mobile Pay, Nagad, Rocket
• Bank Transfer: Selected Bank
• Crypto: USDT (available for selected users)

All payments are processed in Bangladesh Taka (BDT).

The minimum deposit is just ৳200 BDT, applicable across all mobile banking methods. The minimum amount for bank transfers may differ.

• Mobile Pay / Nagad / Rocket: Usually 5–15 minutes
• Bank Transfer: 1–2 business days
• Peak hours: May take up to 1 hour

Requests submitted between 11 PM and 7 AM will be processed in the morning.

AEC 365 does not charge any deposit fees. However, your mobile banking provider (Mobile Pay, Nagad, etc.) may apply their own charges. Please check the relevant app for details.

For small withdrawals, mobile number verification is all you need. However, withdrawals above the monthly limit require KYC verification with your NID card. This is strictly for your legal security.

First, wait 5–10 minutes and refresh the page. If it still doesn't show, email support@aec365.online with a screenshot of your payment and your transaction ID. Your issue will be resolved within 1 hour.

Your first deposit after registration automatically earns you a 100% welcome bonus. For example, deposit ৳1,000 BDT and your total balance becomes ৳2,000 BDT. The bonus balance is displayed separately.

No, bonus funds cannot be withdrawn directly. A specific rollover requirement must be met before any winnings from the bonus can be withdrawn. All bonus terms and conditions are clearly stated on the Bonus page.

Enter the code in the "Voucher Code" field at the time of deposit. If the code is valid, the bonus will be applied automatically. On the voucher page View all active codes.

When you meet the daily betting requirement, cashback is automatically credited to your account the following morning. Cashback rate and eligibility terms On the Bonus page See here.

• Cricket (including IPL, BPL, World Cup, and all major tournaments)
• Football (Premier League, La Liga, Champions League)
• Tennis, Badminton, Basketball
• E-Sports (CS:GO, DOTA 2, Valorant)
• Live betting is available on all sports

Live Casino features Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and much more — all played with real dealers in HD video. On the Games page View full list.

All games on AEC 365 are powered by third-party certified RNG (Random Number Generator) systems. Results are completely random and cannot be manipulated. We are committed to full transparency.

Minimum bet starts from ৳10, depending on the game. Maximum bet limits vary by game and account level. VIP users enjoy higher limits. For more details, On the Popular Games page See here.

Yes, completely safe. AEC 365 uses 256-bit SSL encryption — the same level of protection as a bank. Your data is never shared with any third party. To learn more, Privacy Policy Read here.

Log in and go to Profile → Security Settings. Enable the "Two-Factor Authentication" option. After that, you'll receive an OTP on your mobile with every login. We strongly recommend keeping this turned on.

Go to your profile and navigate to the "Identity Verification" section. Upload clear photos of both the front and back of your NID card. Verification is usually completed within 24 hours.

Every bet you place on AEC 365 earns you loyalty points. Once you accumulate enough points, your VIP level upgrades automatically. The higher your VIP level, the greater the rewards. On the VIP page View full details.

• Higher cashback rates (up to 15%)
• Faster withdrawal processing
• Dedicated account manager
• Priority access to exclusive tournaments and events
• Special birthday bonus
• Higher betting limits

Points on active accounts never expire. However, if no bets are placed for 90 days, the account may be considered inactive and a separate points policy will apply. Keep playing regularly to keep your points active.

Ways to contact AEC 365 support:

• Live Chat: Chat button at the bottom-right of the site, active 24/7
• Email: support@aec365.online (response within 24 hours)
• FAQ: Most of your questions are answered right on this page

Yes, our support team assists entirely in Bengali. Bengali is our primary language, built specifically for users in Bangladesh.

For any complaints, send a detailed message directly to support@aec365.online. Attaching screenshots or supporting evidence will help us resolve your issue faster. We take every complaint seriously.